User Agreement

Version 00.14 · updated 2026-09-18

1. Who you are contracting with

PitchPlan is operated by Daniel Dadashev, a registered sole trader, business no. 303485171, of Haplada 23, Ashkelon, Israel. Contact: support@pitch-plan.com.

Payments are taken by Paddle.com Market Ltd, acting as merchant of record. Paddle is what appears on your bank statement, Paddle issues your invoice, and Paddle processes every refund.

2. What the service is

PitchPlan is a planning platform for architectural and interior work: 2D floor plans covering walls, floors, doors and windows, furniture, electrical and plumbing systems, a 3D view, live collaboration, and a community library of 3D products and textures that users and suppliers publish.

It is available as a website and as an Android application. We publish no iOS application.

PitchPlan is a drawing and coordination tool, and not an engineering authority. Nothing it produces is a structural calculation, a building permit, a certified plan or professional advice. Plans, measurements, quantities and clash warnings are aids to your own judgement. You remain responsible for verifying anything on which construction, money or safety depends, and for obtaining the approvals your jurisdiction requires.

3. Your account

You need an account to use anything beyond the public pages.
One account is one person. Do not share sign-in credentials.
The details you give when you register must be accurate, and you must keep them up to date.
You are responsible for what happens under your account.
The service is offered to people aged 18 and over. You must also be old enough to enter into a binding contract where you live. The date of birth asked for at registration is optional, and the form offers only dates at least 18 years in the past, on the website and in the Android application alike. We do not verify the date you give, we ask for no identity document, a false date is your responsibility, and we may close an account that appears to belong to someone below that age.
If you accept these terms on behalf of a company, a partnership, a public body or any other organisation, you confirm that you have authority to bind it, and these terms then bind that organisation as well as you.

You may close your account at any time from Settings, then Security and Privacy, then Delete Account. Deletion is immediate and permanent. If you hold a live paid subscription or a refund still in progress, cancel first: the system will tell you, and will refuse the deletion until the money is settled, so that you are not erased while you are owed something.

4. Plans and payment

Plan Price In short Starter Free One project at a time, kept on the device that created it. Creating and opening a project needs a working connection. You can be invited to another person's cloud project, and that project counts against their plan, not yours. The Android application shows advertisements on this plan Pro $15 per month Unlimited projects on your devices. Up to 10 cloud projects, counting the projects you share with others, each holding up to 6 floors. Cloud storage across devices, working offline, live collaboration, live view links, and no advertisements in the Android application Suppliers $55 per month Everything in Pro, with up to 20 cloud projects of up to 6 floors each, plus publishing products to the community library, appearing inside customers' plans, linking a product to your own store, publishing a room as a showroom in the community, and embedding a published showroom in your own website Custom On request Built around how you work

Prices are as shown on the pricing page at the time you buy, and that page prevails over this list. Paddle calculates and collects any VAT or sales tax due at checkout.

Working offline is a paid feature. On the free plan, creating or opening a project needs a working connection, and the application says so when no connection is available. A paid plan works offline and synchronises when the connection returns.
Planning on the website is a paid feature. The free plan stores projects locally on the device that created them, and does not include creating or editing projects on the website. The pricing page states this before you buy.
We hold no copy of a free-plan project. The plan you draw on the free plan is stored on the device that drew it. We keep the record that the project exists, which is its identifier and the count against your one, and we do not keep its contents. If the device is lost or reset, or the application is removed, the project goes with it and we cannot restore it. Keeping your own copy is yours to do on this plan. A paid plan stores projects on our servers and carries them across your devices.
The Android application shows advertisements to accounts on the free plan, and a paid subscription removes them for as long as it runs. The website carries no advertising on any plan. What the advertising involves, and the consent it asks for, are described in clause 2.9 of the Privacy Policy.
The plan descriptions above cover what the service does today. Where we announce a feature as planned or coming, it is not part of what you are buying until it is available, and you are never charged more for it later.
Subscriptions renew automatically until you turn renewal off. You can turn it off at any time from your billing page, with no confirmation step and no retention flow. You keep everything you have paid for until the period ends.
Changing plan mid-period is not a cancellation. Paddle prorates the difference and your subscription continues.

Cancellation and refunds are governed by the Refund and Cancellation Policy, which forms part of these terms and is more generous than the law requires. In short: cancel at any time from a button in Billing, and we refund the unused part of the period pro rata with no fee deducted. Your statutory right of withdrawal is described there and nothing in these terms reduces it.

5. Invitation rewards and gift credit

Inviting someone who subscribes earns you free time. The person you invited has to become a paying subscriber within 120 hours of starting to register for the reward to be earned; after that the invitation no longer counts, and they keep whatever discount their link gave them either way. Gift credit is a benefit and not money: it offsets future payments down to zero at most, is never converted to cash, lapses 24 months after it is earned, and is forfeited if the account closes. If the person you invited cancels within their first month the reward is withdrawn, because it was given for a subscription that did not hold.

None of this ever reduces a refund you are owed for something you actually paid. The two are kept entirely apart.

A promotion link is a separate thing from an invitation, and its rules are these. Registering through a promotion link may give you either a period of a paid plan as a gift or a discount held for a future purchase, and which of the two it is is stated on the link's own page before you register. A promotion can be claimed once per account. It is available only to an account that registers through the link, has never paid us before, and claims it shortly after completing registration; it is not available to an account that already holds a paid subscription or has already claimed a promotion. A promotion can be closed or run out, and a link to a closed promotion gives nothing. A gift period from a promotion is a gift period in the ordinary sense: clause 7 of the Refund and Cancellation Policy applies to it, so it does not renew, nothing is charged when it ends, and there is nothing to refund on it because nothing was paid.

6. Intellectual property and confidentiality

6.1 What we own

PitchPlan and everything we put into it belong to us or to our licensors: the software, the source code, the 3D engine, the databases, the interface, the text, the graphics, the icons, the sounds, the video, the design, and the selection and arrangement of all of it. We call that the platform. The platform is protected by copyright, trade mark, patent, trade secret and other intellectual property law, including the law of Israel, the European Union, the United Kingdom and the United States.

PitchPlan, the PitchPlan logo, and our product and service names and their associated designs are our trade marks. You may not use them without our prior written permission, and permission to use the service is not permission to use our marks.

While you keep to these terms we grant you a limited, non-exclusive, revocable, non-transferable licence, with no right to sub-license, to access and use the platform for the purpose these terms describe and for the plan you hold. We transfer no ownership in the platform to you, and we keep every right we have not expressly granted here.

6.2 Your content

Everything you create, including plans, layers, uploaded models, textures, images and text, stays yours. We claim no ownership of it. This is so on every plan, including the free plan.

You grant us a licence to host, store, copy, transmit and display your content only so far as is necessary to operate the service for you: storing it, serving it back to you and to people you share it with, generating previews and thumbnails, and keeping backups. The licence is worldwide and royalty-free because servers and content networks are, and it ends when you delete the content or your account, save for copies in routine backups, which age out.

Where you publish content deliberately, such as a product in the community library, a public business card or a texture you share, you are asking us to make it public and we will. That is the feature, and you can withdraw it at any time.

Publishing a room as a showroom goes further than the community, and you should know how far before you press it. A published showroom can be opened by anyone holding its link, with no account, and you can place it inside any website you control using the embed code the publishing dialog gives you. Anyone who can reach that page can then open the room. What the visitor sees is the room itself, your public handle, your website address if you have given one, and the title and description you wrote. Unpublishing takes the showroom out of the community and ends the link the same day.

Publish a room only when everything in the drawing is meant to be seen. The details you keep about the job, in the fields described in clause 7, stay private: a visitor is served the room and nothing else from the project it came from. What is in the plan itself is what you are publishing, so check it before you press Publish.

You promise that your content is yours to upload: that you own it or are licensed to use it, and that publishing it infringes nobody's copyright, trade mark, privacy or confidentiality.

If you believe something published on PitchPlan infringes your intellectual property, write to support@pitch-plan.com with the content, where it is, and what right you hold. We will look at it and tell you what we decided.

6.3 Confidentiality

In the course of using the service you may come across information of ours that is not public. That includes our source code, the internal structure of the data files behind objects and plans, the addresses at which those files are stored, and anything we tell you in writing is confidential. We call that confidential information.

You may use confidential information only to use the service, and you may not disclose it to anyone else without our written permission. You must protect it with at least the care you would use for your own confidential information, and tell us if you learn it has been misused.

This does not apply to information you already lawfully held, that you worked out independently without reference to ours, that is public through no fault of yours, or that you are legally compelled to disclose. When this agreement ends you must stop using our confidential information and delete the copies you hold.

Nothing here restricts what you may say about your own experience of the service, and nothing here prevents you from reporting a matter to a regulator or a court.

7. Data you enter about other people

If you record a client's name, phone number, address, account reference or price on a project, you are the controller of that person's data and we act as your processor.

Use it only for the purpose the person expects.
Tell them you are using a tool that stores it. Article 14 of the General Data Protection Regulation (EU) 2016/679 (GDPR) places that duty on you, not on us.
We process it only on your instructions and never for our own purposes.

Annex A sets out the terms that govern that processing. It forms part of these terms, it takes effect when you first record another person's details on a project, and no separate signature is needed. It is written to satisfy GDPR Article 28(3).

8. What you may not do

Break the law, or use PitchPlan to help someone else break it.
Upload content that infringes someone's rights, or that is unlawful, harassing or deliberately misleading.
Try to break, probe or circumvent our access controls, rate limits or billing; or use the service through automated means at a scale that degrades it for others.
Resell, sublicense or white-label the service unless we have agreed it in writing. That is what the Custom plan is for.
Impersonate another person or misrepresent your professional standing, including pretending to be us, a member of our staff, or another user.
Extract the community library in bulk, or scrape other users' details.
Reverse engineer, decompile or disassemble the platform, or otherwise try to obtain its source code or the structure of its data files, except so far as the law of your country gives you a right to do so that a contract may not remove.
Remove, hide or alter any copyright, trade mark or other proprietary notice on anything you receive from us.
Upload or transmit a virus, worm or any other code intended to interfere with the service or with anyone using it.
Send unsolicited advertising or promotional messages through the service, including chain messages and bulk mail. Where you send messages through PitchPlan you must keep to the law that applies to you, which in Israel includes section 30A of the Communications (Telecommunications and Broadcasts) Law 5742-1982, inserted by Amendment No. 40 of 2008.
Use the service to exploit or endanger a minor, including exposing a minor to unsuitable material or soliciting a minor's personal details.
Publish or transmit material intended for adults only, including pornography, graphic violence and material promoting drug use. We are not obliged to monitor what you send, and we may remove it if we find it.
Run a competition, prize draw, lottery or barter scheme through the service unless we have agreed to it in writing.
Share your password, or let anyone else use your account.

9. Illegal content, and how to tell us about it

Anyone, whether or not they hold an account, can report content on PitchPlan they believe is unlawful, by writing to support@pitch-plan.com. Tell us what the content is, where it is, and why you think it is unlawful. We will look at it and tell you what we decided and why.

We may remove or restrict content that breaks these terms or the law, and we may suspend the account that posted it. The grounds are those set out in clause 8 and in the law. Decisions are taken by a person and never automatically. If we remove or restrict content you posted, we will tell you the reason and how to contest it, and you may reply to us at the same address.

10. Availability, changes and suspension

We aim to keep the service running, and we do not promise it will be uninterrupted or error-free. We give no uptime guarantee and operate no service level agreement. Maintenance, third-party outages and faults happen.

We may change, add or remove features. Where a change removes something material that you are paying for, we will tell you in advance, and your remedy is the cancellation with pro-rata refund that the Refund and Cancellation Policy already gives you for any reason at all.

We may suspend or close an account that is materially breaching these terms, after telling you why and, where the breach can be fixed, giving you a fair chance to fix it. If we close a paid account for breach we still refund the unused part of the period. The refund is not a bargaining chip.

You can contest a suspension or a closure. Write to support@pitch-plan.com within 14 days of being told, saying why you think the decision is wrong. A person reviews it and answers you. That window is our own commitment and it does not shorten any period the law of your country gives you to bring a claim.

We may decline to offer paid subscriptions to an account showing a documented pattern of subscribing and immediately cancelling. A person reviews that, it is never applied automatically, never triggered by a single cancellation, and never affects a refund you are owed.

11. Third parties

The service depends on Google for hosting, database, maps and email, and on Paddle for payments. Their outages are outside our control. Links and embeds to other sites are not our content and we do not vouch for them.

12. Liability and indemnity

12.1 Our liability

Nothing in these terms limits liability that cannot lawfully be limited, including death or personal injury caused by negligence, fraud, and, for consumers, any statutory right under the mandatory consumer law of your country of residence.

Subject to that, and to the extent the law allows:

We are not liable for indirect or consequential loss, lost profit, lost business, or the cost of construction work carried out in reliance on a plan.
We are not liable for the accuracy of a plan, a measurement, a quantity take-off or a clash warning. Verify anything that matters. See clause 2.
Our total liability to you in any twelve-month period is limited to what you paid us in that period. On the free plan that figure is zero, and the paragraph above about statutory rights still applies.
You are responsible for keeping your own copies of your work. Download is free and always available.

12.2 Your indemnity

If you use PitchPlan for a business or a profession, you will cover us against any claim a third party brings against us, and the reasonable legal costs of defending it, where the claim arises from:

content you uploaded or published that infringes someone's intellectual property, privacy or other rights;
your use of the service in breach of clause 8 or of the law;
a breach by you of these terms.

We will tell you promptly about any such claim, we will not settle it without asking you first, and you may take over the defence with your own lawyers if you tell us you want to. This clause survives the end of the agreement.

If you use PitchPlan as a consumer, this clause does not apply to you. It is limited to business use deliberately, because an open-ended indemnity given by a consumer is unfair under Directive 93/13/EEC on unfair terms in consumer contracts, under the Consumer Rights Act 2015 in the United Kingdom, and under the Standard Contracts Law 5743-1982 in Israel.

13. Ending the agreement

You may cancel or delete at any time. See clauses 3 and 4. We may end the agreement on notice, or immediately for a material breach. See clause 10.

When a paid subscription ends:

your plan reverts to free, and planning on the website stops being available;
your work is not deleted. Cloud copies stay for 30 days, downloadable free of charge at any point in that window, with a reminder 7 days before the window closes;
projects you were sharing stop being shared, and become ordinary cloud projects visible only to you;
publishing stops. Showrooms you published come down from the community that day, and products return to your private shelf, hidden from the community but not deleted. Your catalogue keeps the same 30 days your projects have, after which the products and their files are deleted with everything else;
after 30 days cloud copies are deleted, on the first nightly pass once the 30 days are up. Anything you downloaded, or opened in the application, is on your device and stays there.

14. Changes to these terms

We may update these terms. A new version is published with a version number, the previous text is archived, and you are asked to accept it. If you do not accept a new version, your ability to save work is paused after a grace period. You are told when the grace period starts, reminded during it, and you can always read, download and delete your work.

15. Complaints, law and forum

Write to support@pitch-plan.com first.

If we cannot resolve it, consumers in the European Union may contact their national consumer body or the European Consumer Centre in their country. The European Commission's online dispute resolution platform closed on 20 July 2025.

These terms are governed by Israeli law. That does not remove the protection of the mandatory consumer law of your country of residence, nor your right to bring proceedings in the courts of the country where you live where the law of that country gives you that right.

Where you use PitchPlan for a business or a profession and are not a consumer, the competent courts of the Southern District of Israel have exclusive jurisdiction over any dispute arising from these terms.

16. General

If a clause is unenforceable, the rest stands.
Not enforcing something once does not waive it.
You may not transfer your rights under these terms. We may transfer ours as part of a sale of the business, and will tell you if we do.
These terms, the Privacy Policy and the Refund and Cancellation Policy are the whole agreement between us.
These documents are published in English.

Annex A. Data processing terms

This annex applies only to personal data about other people that you record on a project, described in clause 7. It does not apply to your own account data, for which we are the controller and the Privacy Policy applies.

Where this annex and clause 7 differ, this annex governs.

One bar for every regime. These terms are written to satisfy GDPR Article 28(3). The same wording is intended to carry the equivalent duties under the United Kingdom General Data Protection Regulation, the written holder arrangement required by the Privacy Protection Law 5741-1981 (Israel) as amended by Amendment No. 13, and the service-provider commitments required by United States state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act. We do not maintain a separate contract per territory.

A1. Roles

You are the controller. We are the processor. We do not decide why the data is collected or what it is used for, and we do not use it for any purpose of our own.

A2. Subject matter, duration, nature and purpose

Subject matter. Storing and serving back the contact and job details you record about a client on a project.

Nature and purpose. Storage, retrieval, display to you and to people you have given access to the project, synchronisation between your own devices, generation of previews, and backup. Nothing else. We do not analyse it, profile it, use it to train anything, or include it in any statistics.

Duration. From the moment you enter the data until the earliest of: you delete the field, you delete the project, you delete your account, or the end of the retention windows in clause 13 and in the Privacy Policy. This annex has no separate term and does not renew.

A3. Categories of personal data

Fields on a project record, each optional and each entered by you:

Field Limit Client name 100 characters Phone number 20 characters Address, entered as free text 200 characters Price agreed with the client 20 characters An account reference, labelled "Account number" 20 characters A date a date

Anything further you choose to write into a project name, an annotation, a layer label or a chat message is also covered by this annex where it identifies a person, because we cannot see it and cannot separate it out.

The address field on a project is a plain text box. It is not sent to a mapping or address-lookup service. Address autocomplete runs only on your own profile and registration forms, which are your data and not your client's.

We do not ask you for, and this product has no field for, a client's national identity number, passport number, health information, biometric data or payment card details. If you enter data of that kind into a free-text field you do so outside the purpose of the service, and you remain responsible for it.

A4. Categories of data subjects

The clients and other individuals whose details you record on a project.

A5. Our instructions

We process this data only on your documented instructions. Your use of the product is the instruction: creating, editing, sharing, exporting and deleting a project are the instructions we act on.

We will tell you if an instruction appears to us to breach data protection law, and we may decline it.

If a law we are subject to requires us to process the data otherwise, we will tell you before we do, unless that law forbids us to tell you.

A6. Confidentiality

Everyone we authorise to access personal data is bound to keep it confidential, by contract or by a statutory duty, and that obligation continues after they stop working with us.

Access is limited to what the person needs in order to do their work. As at the date of this annex the operator is a sole trader and the only person with production access.

A7. Security

We apply the measures set out in clause 8 of the Privacy Policy, which are the measures required by GDPR Article 32: encryption in transit and at rest, access control enforced at the database rather than only in the interface, application integrity checks on every server function our own applications call, server-side rate limiting, redaction of sensitive field names in logs, and a record of unusual events.

We claim no end-to-end encryption and no security certification.

A8. Sub-processors

You give general authorisation for us to engage the sub-processors listed below. The list has one entry, our hosting provider.

Sub-processor What it does with this data Where Google Ireland Limited and Google LLC, through Firebase and Google Cloud Hosts the database, the file store, the realtime database, the server functions, authentication and logging. Every field in section A3 sits in the database it operates Database in the European Union multi-region; realtime database, file storage and server functions in Belgium. See clause 3 of the Privacy Policy

Two recipients named in the Privacy Policy do not receive this data, and we state it so that the shorter list is not read as an omission. Paddle receives billing data about you and never project content. Google Maps Platform is called only from your own profile and registration forms.

We remain fully liable to you for what a sub-processor does. Each is bound by data protection obligations no weaker than those in this annex.

If we add or replace a sub-processor we will give you at least 30 days' notice by email and by a notice in the product. If you object within that period and we cannot offer you a reasonable alternative, you may terminate the affected part of the service and receive the pro-rata refund the Refund and Cancellation Policy already gives you.

A9. International transfers

We do not transfer this data outside the European Economic Area except as described here.

Storage and processing are in the European Union. After a migration completed on 21 August 2026, the database, the realtime database, the file store and every server function run in the European Union, and the file store and server functions run specifically in Belgium.

Four transfers remain, and each has a mechanism.

Us. We are established in Israel. The European Commission recognises Israel as providing an adequate level of protection, so a transfer to us needs no additional safeguard.
Google's own operations and support. Google operates and supports its cloud from outside the European Economic Area as well as inside it. Google LLC holds an active certification under the EU-US Data Privacy Framework and its United Kingdom extension, and Google's Cloud Data Processing Addendum incorporates the European Commission's standard contractual clauses.
Firebase Authentication, for which no storage region is offered to customers and none is selected by us. It holds the account holder's sign-in identifiers and not the fields in section A3.
The file store we used before the migration, which is in the United States and still holds copies of files uploaded to a project before 21 August 2026, including the project manifests that carry the fields in section A3. Nothing is written to it any longer. It has not yet been deleted, and until it is, data covered by this annex remains there. The mechanism is the same as in paragraph 2, because the processor is the same. Clause 3 of the Privacy Policy describes it as well.

The Commission's adequacy decision for the Data Privacy Framework was upheld by the General Court of the European Union on 3 September 2025 in Case T-553/23, Latombe v Commission, and remains in force. An appeal is pending before the Court of Justice of the European Union as Case C-703/25 P. If that decision is annulled we will move to standard contractual clauses for the affected transfer and tell you.

A10. Helping you meet your own duties

We will help you, at no charge and so far as the product allows:

to answer a request from one of your clients. You can already see, edit, export and delete every field in section A3 yourself, from the project. Where a request needs more than that, write to us.
to meet GDPR Articles 32 to 36, which cover security, breach notification and impact assessments, by giving you the information we hold about how the service works.

If we become aware of a personal data breach affecting this data we will tell you without undue delay, with what we know: what happened, which data and roughly how many people are affected, the likely consequences, and what we are doing about it. Notifying a supervisory authority or the individuals is yours to do, because you are the controller.

A11. Deletion and return

You can take the data out at any time: any project downloads as a .pitchplan archive, free of charge and without a subscription.

When you delete a project, delete your account, or the service ends, we delete this data on the timetable in clause 13 of these terms and clause 5 of the Privacy Policy. Deletion is a hard delete and not a flag. Tell us if you want it returned rather than deleted and we will export it for you first.

Copies inside routine backups age out on the backup cycle and are not restored into service.

A12. Information and audit

We will give you the information you need to show that this annex is being kept, on request and in writing.

You may audit that, once in any twelve-month period and on 30 days' notice, or sooner where a supervisory authority requires it or after a breach. In the first instance we will answer in writing, because a written answer settles most questions faster than a visit. If it does not settle yours, we will agree a proportionate audit with you, at your cost unless it finds a material breach of this annex.

A13. Your side

You confirm that you have a lawful basis for recording the data, that you have given the person the information GDPR Article 14 requires, and that our processing on your instructions will not put you in breach.